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Always There, Aftercare. Uninterrupted Excellence, Anywhere.

Our commitment doesn’t end at handover. From city penthouses to coastal villas, country estates to superyachts, we provide a comprehensive aftercare service designed to ensure your systems remain seamless, secure, and up to date.

Request an Aftercare Brochure

Wherever You Live, Wherever You Sail. We are There.

Our specialist aftercare teams operate internationally, delivering responsive, proactive support across all your properties — on land and at sea.

With key hubs in Kent, London, Hamburg, Monaco and Miami, we’re positioned to support you wherever you are, at home, on board, or in between.

  • Shield with a wrench and a screwdriver icon, representing security or protection related to tools or maintenance.

    Preventative Maintenance

    We don’t wait for things to go wrong. Remote diagnostics, system health checks, and scheduled visits keep every system performing reliably and without disruption.

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    24/7 Priority Response

    Our support teams are available around the clock. For complex properties or mission-critical systems, enhanced agreements provide direct access to senior engineers and rapid global response.

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    Tailored Service Agreements

    No two homes or yachts are alike. We create bespoke service packages tailored to your technology and lifestyle, with flexible options for coverage, frequency, and response time.

A woman in a green dress is sitting on a window seat in a luxury home, reading a magazine with a small toy car on the sill, inside a bright room with a large window and a decorative ceiling light. There is a Turn 2 home control device on the wall.

Upgrade Services.

Your home’s technology should evolve with you. As innovations arrive and expectations change, there are always opportunities to improve performance.

Our aftercare upgrade service makes it easy to adopt faster, more secure connectivity, smarter control, immersive entertainment, or adaptive lighting and shading.

Each upgrade is assessed, professionally installed, and fully integrated into your existing system, so you get the benefits without disruption.

With Ideaworks, your home doesn’t just keep up. It stays ahead.

Speak to Us About Upgrades
A tangled heap of multicolored rubber or plastic wires in black, gray, blue, orange, and yellow.

Do You Have a System That’s in Total Disarray?

Not all integrators meet the standards clients deserve. We’re often called in to restore systems that were poorly designed, badly installed, or left unsupported.

Our Rescue Service methodically diagnoses issues, corrects faults, and re-engineers systems to ensure reliability, performance, and longevity — no matter how complex the situation.

With Ideaworks, you don’t just get a fix; you get a system you can trust, backed by the aftercare it should have had all along.

 Contact Us.

  • Contact us to request a brochure for residential or marine aftercare services.

    Please specify which one you require in your email.

  • RESIDENTIAL

    Our standard office hours are Monday to Friday 9:00-17:00 (GMT). Outside of these hours we offer 24/7 support to our contracted clients.

    MARINE

    Our team are available Monday to Friday 9:30-22:00 (CET). Outside of these hours we offer 24/7 support to our contracted yachts.

    AFTERCARE ENQUIRIES
    e: service@ideaworks.co.uk

    t: +44 (0)20 3668 9872

    OUT OF HOURS EMERGENCY SUPPORT – SUPERIOR, ELITE & MARINE CONTRACTED CLIENTS

    Emergency contact: +44(0)20 3668 9877

    Please leave a short message via the automated service, including your name, the property and brief description of the issue, and our on-duty engineer will return your call within a few minutes.