We are looking for an AV Service Engineer (who has experience within the AV / Home Automation industry and exposure to Crestron, Lutron, KNX or Control4) to join our Aftercare team.  Working from our London design studio, based just a two minutes’ walk from St Pancras, expect to play a vital role in upgrading and maintaining client systems. (Mainly in and around London and occasionally across the UK / abroad.)  

Working closely with the other service engineers you will deliver upgrades and maintenance to existing installations. Whether you are carrying out small installations and service visits; planning upgrades; advising clients or fixing technical issues, it will be your technical input that ensures clients receive a first-class service.

To qualify… You should be an AV Service Engineer / Technical Services Engineer with a CV that demonstrates:

  • Experience within the AV / Home Automation industry;
  • Technical knowledge of the installation of electronic audio-visual systems (Crestron, Lutron, KNX and Control4);
  • An understanding of network infrastructures and protocols;
  • Excellent communication skills – both written and verbal;
  • Good troubleshooting and problem-solving abilities;
  • Excellent organisation skills, with the ability to prioritise work and deliver solutions to clients;
  • A can-do attitude and a willingness to go above and beyond to get the job done right;
  • You are passionate about AV/IT work and are committed to excellence and continuous improvement.

Due to the nature of the role you will need a full UK Driving Licence. 

Joining a team of talented, bright and highly enthusiastic people you can expect a competitive salary, overtime, company van, laptop, phone, 22 days holiday, your birthday off, social events, free fruit, fantastic working conditions and much more.

A flexible work pattern is required for this role, scheduling staff will try to keep the hours of work to 9.00am to 5.00pm (Monday to Friday). You are required to work on call (currently one week in five) to ensure a 24-hour service. Most out-of-hours calls can be fixed remotely. In addition, you will act as the Duty engineer for a week – your hours will be 12.00pm to 8.00pm Monday to Friday, 9.00am – 5.00pm Saturday and you will be on call on Sunday.

You will be paid overtime for any out-of-hours work and you will be given two days off the week following your duty weekend.

  • Benefits

    From laptops to credit cards, every role at Ideaworks has individual needs. We ensure that all our staff have everything they need to excel, down to the clothes on their back. If we expect you to do your job properly, you can expect us to provide the right tools and benefits you require for your specific role.

  • Company credit card

    to charge your expenses to; because why should you spend your money and wait for a refund. Just hand in your receipts and we will take care of the rest.

  • Smartphone

    iPhones are standard issue because we manage and handle these centrally. If you ever lose your phone, the content is securely handled. That’s great news for you and our clients, as private and company information cannot be extracted from a lost phone.

  • Laptops

    Not everybody needs these, but anyone who does will get the best new laptop we can find, to allow you to work fast and efficiently.

  • Centrally held information

    Wherever you are, you can log onto our secure servers and get the most up to date information, drawings and programs relating to the project.

  • ai and internal company communication

    ai (amazing inside) is our way of keeping everybody in touch. Book a holiday, see who is working where, share news (good or bad), keep up to date on the Foosball league, access templates, project information and everything you need to work; wherever you are.

  • Travel

    There are fantastic opportunities to travel to some of the most glamorous locations in the world for those who want it. You have the choice of full time positions in the UK, Italy, South of France, or Germany (more offices planned) or just to travel to our many unique project destinations. Travel, accommodation and subsistence payments are designed to make this time away from home enjoyable.

  • Locations

    We are primarily based in Faversham, Kings Cross and Great Portland Street in London; that way we make the most of the only high-speed train connection in the UK. Travelling out from the office? We cover it. If a train doesn’t cover it, we have company pool cars for those who don’t get a company car. Regular deliveries to our projects from our Technical Centre in Faversham into London means you can travel light and fast.

  • Uniforms

    No, we don’t have a uniform. We do have shirts, jackets and safety wear so you can stay smart, safe and represent us well on our projects.

  • Training and progression

    From our Training Academy program, where we head into local schools to introduce our industry and attract the best candidates, through our Graduate Scheme that exchanges proper wages for the brightest candidates, all the way through to continued professional development of our existing teams; we know that in order to have the best skills, we have to train our staff.

    We agree with Richard Branson that we should “train people well enough so they can leave…treat them well enough so they don’t want to”.

  • Tools

    Whatever it is: phone, hammer, laptop, power tools, measuring equipment, calibration tools; we make sure you are fully tooled up for the best outcome.

  • Free fruit

    We receive a weekly fresh fruit delivery, to help you keep a balanced diet. This has become a huge hit with staff who get to enjoy fresh seasonal fruit from a local distributor, completely free of charge.

  • Take your birthday off!

    Let’s face it, not many people really like working on their birthday. That’s why we allow all our staff to take an additional day of paid holiday on their birthday. If you don’t want to come in on your birthday…don’t!

  • All the normal stuff

    Pensions, relocation, flexible working, childcare vouchers. You tell us what is important to you and we will seek to build a package that works best for your circumstances.