Are you looking to join a great team where no two days are ever the same?

Ideaworks is an established, dynamic and innovative systems integration company, specialising in high-end residential properties and super-yachts. We provide a level of service unparalleled in the industry in order to secure the most exciting, challenging and prestigious projects.

We look to foster long-term relationships with our clients by exceeding their expectation and gaining their trust with a friendly yet professional service. We aim to maintain a friendly and dynamic workplace by continually investing in our staff.

With the ever increasing number of installations we need to support we are now looking to employ a full time service administrator to assist with the everyday running of the team.

Job specification:

Working in our busy Service Engineering department, the ideal candidate will be fluent in French, both oral & written, be able to prioritise workload, have the ability to multi-task, be a team player as well as be willing to take on additional ad-hoc duties in the department and business as required. If you have prior experience of working in an engineering environment, then this will be advantageous.

The service department currently consists of the following staff:

  • Service manager
  • Service supervisor
  • Five dedicated field service engineers
  • An in-house hardware support engineer
  • An aerial and satellite specialist

Main areas of responsibility:

  • To ensure incoming calls to our dedicated service number are answered quickly and handled efficiently. You will need to possess a good telephone manner.
  • Sending service request forms to clients.  Where no service contract exists to ensure the client is aware of the likely charges prior to an engineer attendance.
  • Updating client on service resolutions. Following a service visit, update the client or house manager on the resolution or any follow up required.
  • Connectwise data entry. Use of our Connectwise service software to ensure data available is accurate and up to date at all times.
  • Liaison with Finance department to ensure service contract and account data is up to date. To ensure that client account data is correct.
  • Stock control – ensuring service stock is kept maintained and accurate. Arranging service vehicle stock for collection by the service engineers to minimise the number of service visits required at a client’s premises.
  • Write up of service handover reports. Ensuring the finished installations are correctly documented to help the service engineering team identify specific items within the property.
  • Update installation engineering Connectwise tickets and assisting in the upkeep of service records when using resources outside of the service engineering team.
  • Demonstrate proficiency in all areas of the Microsoft Office platform; a good knowledge of Excel, Outlook and Word is essential.
  • Have a good understanding of organising filing systems.
  • File data and perform other routine clerical tasks as assigned.
  • Demonstrate proficiency in all areas of communication by relevant methods, internally and externally to assist and enable organizational operations and service to staff and suppliers.


Personal skills:

  • Be fluent in the French language both oral & written, as you will be dealing with our staff, clients and suppliers who are based in Monaco.
  • Have an outgoing personality with the confidence and ability to get on well with people.
  • Be pro-active and motivated.
  • Be able to multi task.
  • Have a keen eye for detail.
  • Be reliable and trustworthy.


  • Benefits

    From laptops to credit cards, every role at Ideaworks has individual needs. We ensure that all our staff have everything they need to excel, down to the clothes on their back. If we expect you to do your job properly, you can expect us to provide the right tools and benefits you require for your specific role.

  • Company credit card

    to charge your expenses to; because why should you spend your money and wait for a refund. Just hand in your receipts and we will take care of the rest.

  • Smartphone

    iPhones are standard issue because we manage and handle these centrally. If you ever lose your phone, the content is securely handled. That’s great news for you and our clients, as private and company information cannot be extracted from a lost phone.

  • Laptops

    Not everybody needs these, but anyone who does will get the best new laptop we can find, to allow you to work fast and efficiently.

  • Centrally held information

    Wherever you are, you can log onto our secure servers and get the most up to date information, drawings and programs relating to the project.

  • ai and internal company communication

    ai (amazing inside) is our way of keeping everybody in touch. Book a holiday, see who is working where, share news (good or bad), keep up to date on the Foosball league, access templates, project information and everything you need to work; wherever you are.

  • Travel

    There are fantastic opportunities to travel to some of the most glamorous locations in the world for those who want it. You have the choice of full time positions in the UK, Italy, South of France, or Germany (more offices planned) or just to travel to our many unique project destinations. Travel, accommodation and subsistence payments are designed to make this time away from home enjoyable.

  • Locations

    We are primarily based in Faversham, Kings Cross and Great Portland Street in London; that way we make the most of the only high-speed train connection in the UK. Travelling out from the office? We cover it. If a train doesn’t cover it, we have company pool cars for those who don’t get a company car. Regular deliveries to our projects from our Technical Centre in Faversham into London means you can travel light and fast.

  • Uniforms

    No, we don’t have a uniform. We do have shirts, jackets and safety wear so you can stay smart, safe and represent us well on our projects.

  • Training and progression

    From our Training Academy program, where we head into local schools to introduce our industry and attract the best candidates, through our Graduate Scheme that exchanges proper wages for the brightest candidates, all the way through to continued professional development of our existing teams; we know that in order to have the best skills, we have to train our staff.

    We agree with Richard Branson that we should “train people well enough so they can leave…treat them well enough so they don’t want to”.

  • Tools

    Whatever it is: phone, hammer, laptop, power tools, measuring equipment, calibration tools; we make sure you are fully tooled up for the best outcome.

  • Free fruit

    We receive a weekly fresh fruit delivery, to help you keep a balanced diet. This has become a huge hit with staff who get to enjoy fresh seasonal fruit from a local distributor, completely free of charge.

  • Take your birthday off!

    Let’s face it, not many people really like working on their birthday. That’s why we allow all our staff to take an additional day of paid holiday on their birthday. If you don’t want to come in on your birthday…don’t!

  • All the normal stuff

    Pensions, relocation, flexible working, childcare vouchers. You tell us what is important to you and we will seek to build a package that works best for your circumstances.