A major source of new enquiries for our services is from Clients who have had a less than satisfactory outcome from their chosen Integrator. This can be for a variety of reasons, but is generally related to poor installation and programming, followed by unreliable or non-existent aftercare.
Some of our most loyal clients have come from our Rescue Service projects where we have restored their faith in the products they purchased and the ability of the system to deliver what they were promised.
If you have a Crestron, AMX, Savant, Control4 or other control system which doesn’t work then we can help.
We work towards making your system operate to the standards you were promised and to bring it up to the standard that means our dedicated Aftercare Team can fully support it. We don’t do “sticking plaster” fixes. If we can’t completely resolve the issues to a standard that we can go on to fully support, we won’t waste your time or your money trying to patch it up.
Achieving the best solution
Our initial free consultation will outline the issues we have found, highlight a range of options to resolve the issues and provide some basic idea of the costs involved. The better the information we can get about the installation, the faster we can produce a report and work with you towards a better outcome. We will always try and re-use as much of the existing equipment as possible.
In safe hands
So often with the systems we rescue, no thought has been given to Aftercare, making it almost impossible to service efficiently. We believe Aftercare should never be an Afterthought.
Our dedicated Aftercare service gives our clients peace of mind. They can feel safe in the knowledge that great service and Aftercare does exist; that when we say we offer around the clock support 24/7, 365 days a year, we really do mean it.